ということで、最近ITSMの業務が多いので、JP1に続きITILの資格を受験してきました。 結果はPass！（92%） レベルが低めの試験なので、緊張もなく15分くらいで試合終了となりました笑 ただ、今までピアソンで受けたことがあったので、PROMETRICを受けたのは ...

DevOpsエンジニアとして働いていると、こんな場面に直面したことはありませんか。「変更の承認プロセスが遅くてリリースが詰まる」「インシデント対応の責任範囲が不明確で、部門間の調整に時間を取られる」「ビジネス側と話が噛み合わない」——これ ...

Effective IT service management [ITSM] is essential for companies looking to maximise efficiency and provide high-quality services in digital environment. The IT Infrastructure Library is one of the ...

Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...

The goal of ITIL is for organizations to create predictable IT environments, and deliver the best service possible to customers and clients by streamlining processes and identifying opportunities to ...

Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...

The IT Infrastructure Library (ITIL) is a resource that provides recommended procedures for delivering information technology services through the application of a methodical strategy for IT service ...

AUSTIN, Texas, February 25, 2025--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its ...