An IBM report found 1 in every 5 data breaches is linked to shadow AI, opening enterprises to financial and legal risks.

As generative and agentic systems move into production, enterprises face growing exposure to hallucinations, data leakage and ...

CEO Alex Levin says CX teams can use a natural language interface to describe the AI agent they want and the Copilot AI agent ...

It's time to send this enterprise platform to a nice farm upstate; CCaaS can do everything CRM does — and more.

Computer-Using or Computer Use Agents (CUAs) are agentic AI capabilities that enable an AI model to perceive a screen ...

NiCE CXone is now natively integrated with Epic, allowing human agents to stay within Epic when interacting with patients.

Contact center agent churn has traditionally been high. “Attrition in the US right now is about 30% on average, and that’s ...

Adopting AI tools itself isn’t the challenge. It’s ensuring AI is used consistently, intentionally, and in ways that reflect ...

As AI-powered CX proliferates, organizations should use it to amplify what human agents are good at — developing emotional connections with customers.

Built on the Model Context Protocol, the feature allows Anthropic Claude users to access Zoom meeting data and other insights ...

Trying to balance customer expectations with business services has become a challenge; this quarterly benchmark will track what's going right and wrong.

Recent research from Microsoft and WalkMe shows gaps between individual productivity and team-based work, plus diverging exec ...