Continuous data processing helps organizations navigate common data challenges that limit AI implementation, Confluent ...

A complete WEM suite makes it easier for Salesforce to position Agentforce Contact Center as a replacement for current CCaaS ...

Harini Gokul is a CX executive with 20+ years scaling global customer organizations at Entrust, Microsoft, and AWS. She recently joined Afiniti's board.

Developers using Kiro for their agentic IDE now have direct access to Vonage APIs within Kiro itself, streamlining ...

The legal landscape is catching up to generative AI, and courts will view AI outputs not as unavoidable technical glitches but as direct corporate speech.

Many customer service inquiries are similar and highly structured: order status, order refund, billing inquiry, etc. Generative and agentic AI-powered solutions can answer those questions but can’t ...